Dispute Resolution

Ms. Craig is an experienced health care mediator, arbitrator, and hearing officer.  In these roles she serves as a neutral third party, allowing disputes to be settled outside the public eye, in a timely manner, and with more control given to the parties than in a traditional court setting.  Mediation and arbitration are effective in resolving disputes involving business partnerships, business-vendor issues, health care disputes, personal injury and medical malpractice claims, and insurance reimbursement matters.

As a mediator Ms. Craig assists individuals in identifying issues and helping them brainstorm ways to resolve their disputes and conflicts.  Mediation allows parties to decide when all issues and disputes have been resolved, giving them full control in the mediation process and the outcome.

Arbitration is a more formal process than mediation, but less formal than going to court.  The neutral arbitrator’s role is to provide for a fair hearing on the issues in dispute, and decides which party prevails. The arbitrator’s decision is issued in a written formal award and is generally final and binding.

A hearing officer does not decide the outcome of health plan or medical staff actions, but facilitates the hearing process so that the due process rights of the health professional are ensured.  The hearing officer is responsible for conducting a fair, impartial hearing, in compliance with applicable bylaws, due process requirements and/or organizational requirements.